Whether guests sit down, take away, pick up or want delivery, every order comes in here and can be matched to a table. The back office keeps your venues and tables, and opening, moving, merging, splitting, continuing and holding orders are part of this item too. Quick counter ordering uses the same capability and is not counted as a separate item. For how to open a table at the till, see the operations guides.
What is included
This item covers: trilingual sign-in; dine-in, takeaway, pickup and delivery ordering; the table map; opening, moving, merging, splitting, continuing and holding orders. The screenshots below are mostly back-office settings.
Service modes
Under customer order entry in the back office you can set up table QR, in-store pickup and home delivery entries and link them to venues, tables and sale modes. Meal and order numbers can be issued centrally by the server according to your rules, so several tills taking orders at the same time do not each number their own.
- Table QR: the entry is set up in the back office.
- Delivery platforms: the back office shows connector settings and an order-audit list (the image below is illustrative).
- Handheld / PDA: PDA ordering is supported, with a limit on the number of terminals.
Tables and venues
You can maintain dining venues, add tables, link them to sale modes and assign kitchen workstations to a venue. The “table map” here means venue and table setup, not a drag-and-drop floor plan; the till venue/table view below is illustrative only.
Opening, moving, merging, splitting, continuing and holding orders are all included in this item; how to do each one at the till is in the operations guides.
Trilingual sign-in
Back-office sign-in is available in Simplified Chinese, English and Hungarian; the till language follows the store's terminal settings.
What to check before you choose
- Are the ways your store takes orders (dine-in, takeaway, pickup, delivery) all among the service modes above?
- Which of opening, moving, merging, splitting, continuing and holding do you need every day?
- Is a “table map” based on venue and table setup enough, or do you need a floor plan you can drag tables around on? This system means the former.
- Do table QR orders need to be accepted at the till? The entry exists in the back office; how the till picks them up depends on what your store has enabled.
- How many handhelds do you need? There is a cap on the number of PDA terminals, so check it before go-live.
Good fit / less of a fit
Good fit: Sit-down restaurants with many tables that often move, merge or split; stores that also do pickup or delivery and want all ordering entries set up in one place.
Less of a fit: Venues that must arrange tables on a drag-and-drop floor plan.
How it fits into a store day
- The first lunch table sits down and you open it; when a friend arrives late and orders more, you continue the same order instead of starting a new one.
- Two groups of friends want to sit together, so you merge the tables; after the meal they want to pay separately, so you split the bill.
- The table by the door is too cold, so the guests move to a free table inside and the order moves with them.
- The guests say they will order more later: you hold the order and go to the next table.
Out of scope
- Which delivery platforms can be connected depends on what the store has signed up for and enabled; no platform list is given here.
- Merging tables across different stores.
- Step-by-step instructions for opening and merging tables (see the operations guides).
- The exact cap on PDA terminals; confirm it separately before go-live.